QBT Customer Feedback

With an in-house, in-country, 24/7 customer service capability, it's not surprising our customers feel well looked after.

Here is some of the great feedback we receive on a daily basis. Our customers are at the heart of everything we do so if the feedback is not 'outstanding', we work to address quickly and with consideration because that's our goal - outstanding service.

• Very accommodating especially with travel changes and the efficiency it brings our organisation.
• QBT makes the processing of travel in all aspects easy and less stressful with the flexibility that is required within my job.
• Excellent service, no issues with scheduling and very friendly staff made this an enjoyable experience.
• The QBT service platform is very easy to navigate and if I have any questions or amendments the service team is very polite with their assistance.
• Speaking to someone at the end of the phone is far superior to online - very helpful especially when I am time poor
• The staff provide the highest standards of customer service and make what could be stressful very easy.
• Extremely responsive and efficient service
• very prompt service and rescheduling of flights at short notice
• I had some issues on-line so-called for assistance. whenever I have to call QBT the operators are so helpful and lovely.
• Booking carried out rapidly and efficiently
• Excellent service and friendly staff
• Seamless, helpful with a successful outcome in a timely manner
• Always reliable and solution focussed
• Service professional
• There are seldom any troubles, and any issue I do face is dealt with promptly and to my satisfaction.
• Great service, always happy to help and advise on the best options. I have never had a problem with the support from the QBT team!
• Prompt and good service experience
• The assistance I received on the phone was excellent. It was the first flight I have booked.
• Very quick replies, personal service
• Very happy with service
• Service was timely and friendly
• I'm really impressed with the service provided by QBT - the call-centre team is responsive to last-minute changes and recently went out of their way to resolve an issue I was having.
• Service was and has always been exemplary.
• Quick to answer the phone, quick to resolve amendments to travel. Seamless experience.
• Very Professional Staff
• I am very happy with QBT they have a very high level of customer service.
• Very friendly and asked questions I hadn't thought of.
• The staff were able to assist me with my travel requirements, they were efficient and courteous.

Contact us if you want to find out more about how we support our customers, wherever they are.