QBT – Business travel made simple
Our client had a number of travel facilitators who had a heavy workload, minimal support and often worked in isolation. Costs, due to errors made by these travel facilitators (e.g. failure to understand airfare rules), were significant. This client was also receiving complaints from travellers about their travel facilitators (e.g. insufficient time between connecting flights).
Working with the client to develop a “Travel 101” training program, enabled a real understanding of the situation and a workable solution. This was rolled out to all existing travel facilitators and became compulsory for all new travel facilitators.
The content within the program included:
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