QBT – Business travel made simple
Our client was renegotiating their airline deal. Their major concerns were:
The client had a number of travel facilitators who had a heavy workload, minimal support and often worked in isolation. Costs due to errors made by these travel facilitators (e.g. failure to understand airfare rules) were significant. This client was also receiving complaints from travellers about these travel facilitators (e.g. insufficient time between connecting flights).
Our client is a resources sector client who needed to obtain multiple variations of quotes for each international trip. Due to their approval process, they were required to present detailed itineraries and prices for each option. This meant that for some trips up to 15 quotes were actioned. This was time-consuming and frustrating for both the client and QBT.
Our client is in the resources sector, with a travel spend of approximately $5 million. They were looking to reduce costs in any way they could.
Our client had been using AeTM to book international travel for almost 2 years and their international online adoption was never higher than 2.7%.
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