QBT – Business travel made simple
QBT – Business travel made simple
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I’m Donna, and over the past 23 years I have worked in various positions at QBT, finally ending up as the Customer Solutions Director for our government clients.
Working as a consultant and manager of our operations team provided me with hands on experience booking travel for our customers. It also allowed me to understand how to get the most out of our systems to provide the best possible service...
As a passionate traveller myself, I appreciate the simplicity and convenience of being able to make my own travel arrangements online. I also know that for our customers it doesn’t finish with making the booking or even once the travel is completed. Having access to data that provides the right information to help their business manage policy, change behaviour and reduce costs when it comes to travel is essential.
I draw on all this experience to lead an exceptional team of people who know all there is to know about online booking systems, data management, automating manual processes and finding new ways to meet our customers’ needs using cutting edge technology and processes.
I’m Deb, and my experience encompasses 25-years across various sectors of the travel industry, including Wholesale, Corporate and Government travel, with the last 10 years leading operational teams.
My overall responsibilities are to drive service delivery and operational efficiency. Focusing on the continual improvement of internal processes, as well as training and development of both consultants and leaders, I have a proven track record in building and leading high-performance teams, and am dedicated to ensuring QBT consultants provide exceptional customer experiences.
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