QBT – Business travel made simple
Complexity costs money, time and convenience, so we focus on the things that really matter. We know what those things are because we work closely with our customers and ask on a regular basis.
We also support our customers internationally through our partnership with GlobalStar.
Customer service is very important to us. We believe in a personal approach where customers speak to a real person who gets to know the people they arrange travel for. Plus, our experienced after-hours team is available to help around the clock.
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We see the future of travel management in new technology. Our approach is not to deploy technology just for the sake of it, but to enhance the customer experience by improving speed, quality and convenience.
Our research and development time is not spent simply on improving appearances, but rather practical applications that benefit our clients. We adopt the latest technology and make it simple, transparent and highly personal. So our customers get more of what they need and less of what they don't.
This led to the establishment of Qantas Business Travel or QBT as we are now known.
We were no longer an airline department but a fully independent travel management company.
This allowed us to manage travel internationally, with over 750 partner agencies across the globe.
Enabled us to leverage the automated capabilities of the Air Tickets business to streamline and simplify travel for our clients.
GlobalStar is an international travel management organisation made up of companies in 75 countries who rank in the top 5 of their market.
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