Journey Brief - Your Resource Guide

Planning and preparation

QBT wants to ensure our customers feel well prepared for their upcoming business trips and have developed this resource page to help move you in the right direction.

With worldwide delays and staffing shortages, the travel industry is experiencing a challenging time facilitating high levels of business and leisure travel demand. It’s more important than ever to remain vigilant when booking and during travel to eliminate any avoidable disruptions to your plans.

This page features useful links to official government resources, the latest airline and airport news, and insights into the new or changed travel experiences at various stages of your journey.

Quick links:

Before your trip
Arriving at the airport
What to do if your flight is delayed or cancelled
Resources for travellers and travel managers
Contact QBT

Before your trip

QBT recommends that travellers plan ahead to ensure the travel experience is as seamless and stress-free as possible.

Advice to travellers:

Ensure your traveller profile is up to date with contact information, credit card details and frequent flyer programs
Request your travel as early as possible to ensure there is availability for your destination
Consider travelling up to one day earlier to reduce the impact of any travel disruptions

Advice to travel bookers:

Establish frequent communication channels with your travellers
Remain informed with the latest travel advice from official sources
Allow for plenty of time when booking connecting flights
Book all required travel (hotel and car hire) when booking flights
Consider booking flexible fares – if this is practical, and aligns with your Entity’s travel policy

Check before you go:

Airline on-time performance stats when choosing flights

o Australian Government Advice – Airline On Time Performance Statistics

You meet the necessary vaccination requirements and have the required proof of vaccination (digital and or paper-based)
You have completed all required travel documentation
COVID-19 testing requirements
Regularly check travel and health requirements relating to your itinerary

Arriving at the airport

Australian airport traffic has seen an 89% increase in monthly passengers* since January 2022, meaning you may experience longer than expected wait times when transiting through check-in, baggage drop and security lines.

Tips for a better airport experience:

Choose smaller airports if possible (most delays are occurring at major airports)
Arrive reasonably early – check the guidance of your airline
Travel with carry-on luggage to avoid baggage delays or losses
Stay up to date with airport and airline news

For guidance on how to ensure the airport check-in experience is as smooth as possible, review the below major airport guides:

What to do if your flight is delayed or cancelled

Travellers will be contacted either by the airline or by QBT in the event your flight has been delayed or cancelled. Please bear in mind that once you have checked into your flight, your booking cannot be changed or cancelled online.

For further assistance, or if you have already checked into your flight, please contact QBT via your dedicated 1300 phone number.

Prepare for unexpected delays:

Pack extra medication
Mobile battery bank/charger

To see if your flight is running on time, check your flight status on your carrier’s website as listed below:

Australia Carriers:

International Carriers:

Resources for travellers and travel managers:

Visit the COVID Safety Measures page on the QBT Portal for testing and quarantine requirements
Check the Australian Government’s Smart Traveller website for more travel information
If your entity uses International SOS, ensure you check with them for the latest updates
Access the QBT Portal (which is mobile optimised) for changing bookings on the go

Contact QBT

24/7 Support

QBT provides round-the-clock local travel support to business travellers, travel arrangers and travel program managers, ensuring you have access to expert travel advice and support where and when you need it. Please contact QBT at any time via your dedicated 1300 number.

*April 2022 total passenger figures compared to January 2022 - Monthly Airport Traffic Data for top twenty airports: January 2009 to current - April 2022

^ Booking capability is dependent on corporate policy configurations. Contact your Travel Program Manager for more information.

QBT – Business travel made simple

QBT – Business travel made simple